Current Job listings

We are currently hiring for the following exciting positions. Please select a link to get a more detailed description.

• Customer Relation Specialist
• Tech Support Agent
• Technical Assignment Specialist
• Logistics - Purchasing
• Logistics - Returns
• Accounting - Billing Specialist
• Accounting - Collections
• Information Technology
• Sales - Inside sales
• Sales - Outside sales

Technical Support Representative

SUMMARY OF RESPONSIBILITIES:
Employees holding this position are responsible for handling technical support requests generated by corporate and residential customers primarily focusing on hardware and printer issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Key responsibilities include the following:

• Receives technical support requests via the phone queues and on- line network systems
• Any non phone time is spent following up on open issues, following up on resolutions, training on hardware and printer issues, etc.
• Provides instructional training and support to customers and in-field technicians via third party support, phone and e-mail
• Troubleshoots necessary parts needed for customer support and in-field technicians
• Maintains a sense of urgency in resolving customer issues and identifies the root cause of the issues
• Proactively follows through on customer issues to ensure customers concerns are addressed accurately and promptly
• Enters all customer correspondence in Call Center software, including detailed notes
• Escalates critical issues and assigns activities to other Technical Support Representatives via the Call Center software
• Maintains information in all applicable software programs required for Technical Support Department
• Utilizes customer feedback to identify issues that can be used to improve customer service and
• communicates this information to Technical Support Supervisor
• Represents Barrister Global Network Services, Inc. in a positive, professional and enthusiastic manner when working with both external and internal customers
• Supports and adheres to Company’s core values
• Performs other duties or responsibilities as assigned or required

QUALIFICATIONS:

• Experience:
• Minimum of 1 year experience in customer service or technical support in related field
• Equivalent combination of education and experience will be acceptable.
• Additional items (optional but strongly suggested):
• A+ Certification
• PDI Certification
• Server+ Certification
• Skills Needed:
• Experience with general PC hardware and/or networking
• Ability to multi-task
• Ability to touch type at 40 wpm or better
• Ability to grasp data entry in multiple software environments
• Effective interpersonal and communication skills
• Ability to work independently or with a team
• Ability to grasp new training on hardware/printers

HOURS:
ONE SHIFT:

• 10AM-7PM

***CONTACT HUMAN RESOURCES TO FIND OUT WHAT SHIFT IS CURRENTLY AVAIL.